Privacy Policy

1.1 Consent

By accessing or using this website, or by providing your personal information, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

1.2 Information Collected

1.2.1 Personal Information — We may collect your name, email address, phone number, and billing and shipping address. This information is used to process orders, deliver products, provide customer support, and improve your overall experience.

1.2.2 Payment Information — We do not store sensitive payment information such as credit/debit card details, CVV, or PIN. All payments are processed securely through trusted third-party payment gateways.

1.2.3 Device and Usage Information — We may automatically collect certain information when you access our website, including IP address, device type, browser type, operating system, and general location data. This is used for analytics, security, and improving website performance.

1.2.4 Communication Data — When you interact with us (via email, calls, or WhatsApp), we may store records of such communication for customer support, order-related updates, training and quality improvement, and internal record-keeping.

1.3 Use of Information

Your information may be used for processing and fulfilling orders, providing customer support, sending order updates and service-related communication, improving our products and services, and sending promotional or marketing communication (where permitted). You may opt out of marketing communication at any time by contacting us or using the unsubscribe options provided.

1.4 Sharing of Information

We may share your information with trusted third parties only as necessary to operate our business, including delivery and logistics partners, payment processing providers, and technology and marketing service providers. We do not sell your personal information to third parties. We may also disclose information if required by law or to protect our legal rights.

1.5 Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, due to the nature of internet-based systems, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

1.6 Cookies

We use cookies and similar technologies to enhance user experience, understand website usage, and improve functionality and performance. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.

1.7 Data Sharing and Retention

Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal and regulatory requirements. Data may be shared with service providers assisting in operations and authorities if required by law.

1.8 Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is identified, it may be deleted upon request.

1.9 Data Accuracy and Updates

Customers are responsible for providing accurate and up-to-date information. If any information needs to be corrected or updated, customers may contact us through the details provided on the website.

1.10 Force Majeure

We shall not be held responsible for any loss, misuse, or unauthorized access to personal data arising due to events beyond our control, including but not limited to natural disasters, cyberattacks, government actions, and network or system failures.

1.11 Policy Updates

We may update this Privacy Policy from time to time. Any changes will be effective upon being posted on the website. Continued use of the website indicates acceptance of the updated policy.