4.1 Consent
By accessing or using this website, or by providing your personal information, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.
4.2 Information Collected
4.2.1 Personal Information
We may collect the following personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
This information is used to process orders, deliver products, provide customer support, and improve your overall experience.
4.2.2 Payment Information
We do not store sensitive payment information such as credit/debit card details, CVV, or PIN. All payments are processed securely through trusted third-party payment gateways.
4.2.3 Device and Usage Information
We may automatically collect certain information when you access our website, including:
- IP address
- Device type
- Browser type
- Operating system
- General location data
This information is used for analytics, security, and improving website performance.
4.2.4 Communication Data
When you interact with us (via email, calls, or WhatsApp), we may store records of such communication for:
- Customer support
- Order-related updates
- Training and quality improvement
- Internal record-keeping
4.3 Use of Information
Your information may be used for the following purposes:
- Processing and fulfilling orders
- Providing customer support and responding to queries
- Sending order updates and service-related communication
- Improving our products, services, and website experience
- Sending promotional or marketing communication (where permitted)
You may opt out of receiving marketing or promotional communication at any time by contacting us or using the unsubscribe options provided.
4.4 Sharing of Information
We may share your information with trusted third parties, only as necessary to operate our business, including:
- Delivery and logistics partners
- Payment processing providers
- Technology and marketing service providers
We do not sell your personal information to third parties. We may also disclose information if required by law or to protect our legal rights.
4.5 Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, due to the nature of internet-based systems, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
4.6 Cookies
We use cookies and similar technologies to enhance user experience, understand website usage and improve functionality and performance. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.
4.7 Data Sharing and Retention
Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal and regulatory requirements.
Data may be shared with Service providers assisting in operations and Authorities if required by law.
4.8 Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is identified, it may be deleted upon request.
4.9 Data Accuracy and Updates
Customers are responsible for providing accurate and up-to-date information. If any information needs to be corrected or updated, customers may contact us through the details provided on the website.
4.10 Force Majeure
We shall not be held responsible for any loss, misuse, or unauthorized access to personal data arising due to events beyond our control, including but not limited to:
- Natural disasters
- Cyberattacks
- Government actions
- Network or system failures
4.11 Policy Updates
We may update this Privacy Policy from time to time. Any changes will be effective upon being posted on the website. Continued use of the website indicates acceptance of the updated policy.